Online Shop FAQs

Do I need an account to purchase from you? 

Customer accounts are optional: you can check out either after opening an account with us or as a guest. The information we need to collect from you will vary based on your purchase and will only be used to process your order. You can read our privacy policy here: https://shop.hampshireculture.org.uk/policies/privacy-policy 

What happens if I forget my password? 

If you create an account and forget your password, simply click the ‘Forgot password’ link on the login page to reset it: https://shop.hampshireculture.org.uk/account/login 

What methods of secure payment do you accept? 

All online orders are processed via Shopify Payments, a fast and secure payment processor. Shopify Payments accepts all major forms of credit and debit cards, as well as quick pay technology including Apple Pay, Google Pay and Shop Pay. We do not currently accept Paypal. For more information please go to: https://www.shopify.com/payments 

What happens when my order is placed? 

All successful online orders generate an order confirmation email. If your confirmation email does not arrive in your inbox following completion of your order, please check your spam/junk folders. If you still have not received your confirmation email, please contact us. If you created a customer account to buy from us, you can check you order confirmations by logging in to your account: https://shop.hampshireculture.org.uk/account/login 

We aim to dispatch all orders within 48 hours of an order being placed. Delivery is processed through a third party courier service and should usually take between 3-5 days from dispatch. Tracking information for orders will be provided wherever possible.

If you need to change your order, please contact us. 

What is your refund/returns policy? 

We have a 28-day return policy. This means you have 28 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You’ll also need either your receipt or proof of purchase. For more information, please read our refund policy: https://shop.hampshireculture.org.uk/policies/refund-policy  

Do you offer international shipping? 

We are currently only able to process orders for delivery to addresses in the United Kingdom. Shipping information is generated during the checkout process and is based on your delivery address. If you enter an address outside UK, you will not be able to complete the order.

If you are interested in purchasing artwork for delivery outside the UK, we can put you in touch with a specialist fine art courier. For more information, please contact us.

How can I get in touch? 

For all enquiries, please complete the form on our contact page. A member of our team will be in touch within 48 hours.